Sendoso helps companies build relationships with clients and employees through branded gifts and personalized direct mail.
For anyone exploring new ways to manage corporate gifting or thinking of other alternatives, like SwagDrop, this article breaks down everything you may want to know before making a decision.
We will explore real customer feedback, pricing details, key features, and overall functionality of Sendoso.
Disclaimer: The information in this review is as accurate as of December 2025 and subject to change as Sendoso updates its platform.
Table of Contents
Sendoso Review Overview
Sendoso currently has high ratings on popular review platforms, such as:
- G2: 4.5/5 (1,227 reviews)
- TrustRadius: 8.6/10 (273 reviews)
Even though you need to contact the Sendoso team for an exact quote, the platform’s pricing supposedly starts at $20,000 per year.
The key Sendoso features are:
- Gifting
- Global Fulfillment
- SmartSuite
- Intelligent Analytics & Reporting
The key pros and cons of Sendoso based on user reviews from G2 include:
Pros:
- Variety of gifting options
- Gift tracking visibility
- Proactive customer support
Cons:
- Inconsistent shipping and packaging quality
- High prices and restrictive fund policies
- Clunky user interface
Sendoso is best for:
- Marketing leaders who use gifting as part of their campaigns to get more attention and spark real engagement.
- Sales teams that are looking for a way to stand out in crowded inboxes and build more personal connections that help move deals forward.
- Customer experience professionals who rely on thoughtful, personalized client gifts to build stronger bonds and loyalty.
- People teams that use employee rewards and recognition strategies to lift morale, productivity, and retention.
Below, we explore Sendoso’s offerings in more detail.
Sendoso Pricing
Sendoso offers three pricing plans: Essentials, Plus, and Pro.
Each plan gives you access to basic gifting, shipping, and fulfillment features, but higher subscriptions offer more customization, automation, and reporting options.
You won’t find exact pricing on Sendoso’s website, but online reports suggest that annual costs typically start at $20,000 and rise as you add users and features.
Sendoso also applies variable handling and shipping fees:
- Handling fees start at $5 for 1–2 items and reach $10 + $0.85 for 10+ products.
- Shipping fees depend on the destination and package weight. Domestic U.S. shipments typically range from $8 to $20, while international shipments sent from the U.S. range between $30 and $70.
Sendoso Features
Sendoso offers a set of tools meant to simplify corporate gifting and help your teams connect more personally with prospects, customers, and employees.
Gifting
Sendoso’s Gifting feature gives you several ways to send thoughtful corporate gifts at scale.
You can opt for eGifts, experiences, and Amazon gifts for different audiences and campaign goals.
The platform also includes Sendoso Choice, which lets recipients pick the gift they want from a curated list, and handwritten notes for adding a personal tone to each delivery.
These options are ideal for sales, marketing, and HR teams that want to increase response rates, build strong client relationships, or improve employee engagement and retention.
Global Fulfillment
Sendoso’s Global Fulfillment feature helps you manage inventory, packaging, and shipping to over 165 countries through the platform’s worldwide fulfillment network.
You can store your company swag at Sendoso’s facilities and let the platform handle packing and delivery.
The real-time inventory tracking shows your team members what’s available for upcoming campaigns and notifies them when stocks are running low.
This feature supports marketing and HR departments in need of a global corporate gifting solution that reduces logistical headaches and saves time.
SmartSuite
Sendoso’s SmartSuite feature uses AI to help you design and launch gifting and direct mail campaigns without any manual work.
You describe your goal and SmartSuite automatically suggests what to send, when to send, and where to send it to increase engagement.
This AI-powered toolkit includes:
- SmartSend analyzes available data and prior engagement to recommend the most relevant promotional gift ideas, eliminating guesswork and research time.
- SmartMessages creates personalized notes for every gift, without requiring you to come up with new ideas each time.
- SmartDelivery automates fulfillment by checking and obtaining accurate recipient addresses, so your gifts arrive at the destination without delays.
SmartSuite is especially useful for sales and marketing teams managing frequent or large-scale campaigns where automation saves time.
Intelligent Analytics & Reporting
Sendoso’s Intelligent Analytics & Reporting feature offers clear insights into how your gifting programs perform.
You can track campaign engagement, delivery metrics, and spending to understand what works best.
Reports connect sending activity to business results, helping you measure the ROI of corporate gifting.
These analytics enable marketing managers and revenue teams to improve future campaigns and allocate swag budgets more effectively.
Sendoso Integrations
Sendoso integrates with popular platforms, allowing your team to send promotional gifts without leaving their familiar systems. This solution reduces user frustration and increases adoption across departments.
Feel free to check the key integration categories in the list below:
- Sendoso connects with HubSpot, Marketo, and Eloqua for users looking to automatically trigger gifting campaigns from your marketing workflows.
- Sales reps and account executives can send eGifts directly from Salesloft, Outreach, and InsideSales for easier prospect outreach.
- The CRM integrations let you send corporate gifts to contacts or leads on Salesforce, HubSpot, or Microsoft Dynamics.
- Your team can log into Sendoso with enterprise credentials via G Suite (Google Workspace), Azure, OneLogin, or Okta to simplify access control.
Sendoso Online Store
Sendoso’s Swag Store lets you create a dedicated online storefront where prospects, customers, and employees can browse and select branded merchandise.
The store acts as a central hub for your company’s promotional products that can be customized with your logo and brand identity.
Sendoso manages the operational side of your swag store, including inventory storage, order fulfillment, packaging, and shipping.
Your corporate gifts can reach recipients in over 165 countries thanks to the platform’s global fulfillment network.
This store model works well for marketing teams running branded giveaways, HR departments sending new hire welcome kits, or celebrating employee milestones, and customer success teams offering client appreciation gifts.
Sendoso Support
Sendoso provides multiple support channels, so you can get help whenever you need it, with real-time and on-demand support options:
- Use the orange “S” widget on any Help Center or Sendoso page to start a chat with a support specialist during the company’s working hours.
- Visit the Contact Us page on Sendoso’s website to submit tickets when live chat is unavailable or if you prefer a formal submission.
- The Sendoso Help Center gives you access to a searchable library of articles, troubleshooting guides, and FAQs, allowing you to find answers on your own.
- Log onto Sendoso University to explore training modules, tutorials, and expert tips on how to elevate your corporate gifting strategies.
Sendoso Security
Sendoso takes security seriously, implementing strict infrastructure, organizational, and data-protection controls.
Some of the key security measures in place are:
- All customer data is encrypted to prevent unauthorized access and use.
- Segmented systems and continuous monitoring reduce exposure to potential threats.
- Office and data center access is tightly controlled through visitor sign-ins, escorts, and secure hardware disposal.
- All employees complete annual security and privacy training to guarantee company-wide security.
- Sendoso’s Privacy Policy outlines how the company collects, uses, and protects data, ensuring transparency and compliance with global regulations.
Visit Sendoso’s Trust Center for a full overview of the company’s compliance standards and certifications.
Sendoso Pros and Cons
Every swag management platform has its strengths and areas for improvement.
The following pros and cons come directly from real platform users who shared their experiences on G2.
Sendoso pros
According to the 5-star ratings on G2:
- Users value the variety of gifting options, including everything from branded swag to experiences, which helps personalize gifts for each recipient.
- Many reviewers appreciate the visibility Sendoso provides, allowing them to track every shipment and see when items are delivered or opened in one dashboard.
- Platform users praise the proactive customer support, noting that customer success managers are quick to assist and offer detailed, helpful solutions.
Sendoso cons
Sendoso users also report some downsides:
- The inconsistent shipping and packaging quality can cause delays, missed customization details, and uneven presentation across different orders.
- The high prices and restrictive fund policies frustrate clients, as the costs increase quickly with added users and you cannot withdraw preloaded funds after invoicing.
- Administrators mention that the user interface is clunky, requiring too many steps to manage budgets, send gifts, or configure campaign settings.
Below we discuss a simpler and more flexible alternative.
Sendoso Alternative
Sendoso has a lot to offer, yet many businesses want a solution that works faster, costs less, and doesn’t require a steep learning curve.
If you’re looking for a Sendoso alternative, SwagDrop is an excellent choice.
Our swag-on-demand shops take the hassle out of corporate gifting and help you create high-impact campaigns with zero effort.
1. We build and launch swag shops for you
Sendoso asks you to learn a new platform, set up your own shop, and choose the promotional products you want to include. With SwagDrop, you skip all those steps because we do everything for you.
Our team designs, brands, and launches your print-on-demand gift store from start to finish in one week.
We begin with a short discovery call to understand your goals and audience. You then send us your branding assets and we handle the rest.
We can set you up with multiple shops for different corporate events, marketing campaigns, or internal celebrations to keep your gifting fresh and relevant at all times.
Learn more about the process in our step-by-step guide to building a branded gift store in seven days with SwagDrop.
2. Zero admin work and a smooth recipient experience
SwagDrop completely eliminates the ongoing admin tasks that typically come with Sendoso.
Once your shop is live, we manage everything: orders, shipping, tracking, and support.
The user experience mirrors a premium e-commerce platform, which means recipients know exactly what to do without any instructions.
Your clients or employees simply open the store link, pick their favorite item, and check out.
The process is so smooth that less than 1% of recipients ever contact our support team.
3. Fast, reliable shipping and consistent brand presentation
SwagDrop solves the issues of inconsistent packaging and delayed deliveries by handling production, branding, and fulfillment under one roof.
We oversee every stage, from printing to final shipment, so every package arrives on time and perfectly branded.
Plus, our print-on-demand process means no wasted swag inventory and no stock shortages. We only produce the redeemed items and ship them directly to your recipient’s doorstep, maintaining your brand’s integrity with every order.
Clients often praise our dependability and attention to detail, as you can see in this Trustpilot review we received from Taryn Cunningham:
“We absolutely love working with this team! Their products are always top-notch quality, and they deliver at lightning speed without ever compromising standards.”
4. Affordable pricing with zero surprises
Sendoso’s pricing can be confusing, including multiple plans, per-user costs, and additional handling and shipping fees that make budgeting tricky. SwagDrop eliminates this complexity with a simple, pay-as-you-go model.
We don’t charge software subscriptions, onboarding fees, or annual contracts. You only pay for the gifts you send and a flat $9.95 U.S. shipping fee per recipient, making budgeting straightforward and predictable.
Our team handpicks promo items within your price range and can assign gift credits or set spending limits to maintain complete control over your costs.
This level of transparency helps you maximize your swag budget and invest every dollar in creating lasting impressions, instead of maintaining software licenses.
Note: Check out our SwagDrop vs. SaaS cost breakdown for a side-by-side comparison of the actual costs.
5. Real human support from a team that knows swag
At SwagDrop, you’re never handed off to bots or long ticket queues. You’ll work directly with an experienced team that understands your brand and goals.
With more than 30 years in promotional products and an A+ BBB rating, we guide you through every step, from strategy to execution, offering real advice and honest recommendations.
We’ll tell you what works, what doesn’t, and how to get the best results for your audience and budget.
Whether it’s your first campaign or your tenth, we’ll help you create an unforgettable brand experience for your recipients.
As Angelica Colantuoni, one of our happy customers, puts it:
“SwagDrop is hands down one of the BEST partners I have ever worked with. […] They truly care about our success, and it shows in every interaction. It feels like we have our own in-house swag team because that is how invested they are in helping us look great and feel proud of our brand.
If you are looking for a partner who will go above and beyond for you, treat your brand like their own, and make you smile in the process, SwagDrop is it.”
Book a call with us today if you’re ready to make gifting simpler, faster, and more impactful.
Frequently Asked Questions (FAQs)
Here’s some additional info you might find useful:
Who uses Sendoso?
Sendoso is used by marketing, sales, customer success, and HR professionals who want to build closer relationships with customers, prospects, and employees. Companies of all sizes, from startups to global enterprises, use this platform to simplify corporate gifting, automate direct mail campaigns, and personalize global outreach.
Is Sendoso a legitimate site?
Yes, Sendoso is a legitimate and well-established corporate gifting platform trusted by many reputable organizations. Well-known brands such as MasterClass, Samsara, Attentive, and Citadel rely on this tool to manage their global gifting and direct mail operations. The company offers secure operations and verified fulfillment centers.
What industries does Sendoso help?
Sendoso serves a wide range of industries, including technology, software, finance, education, healthcare, and professional services. This tool is especially popular with B2B companies that run account-based marketing (ABM) or customer engagement programs. Marketing and sales teams across these sectors use Sendoso to increase conversions, loyalty, and brand awareness.
Can you use Sendoso for free?
No, Sendoso doesn’t provide free plans or trials. The platform operates on a contract-based pricing model that reportedly starts at around $20,000 per year. Businesses need to contact Sendoso’s sales team to receive a custom quote based on their size and needs.
Does Sendoso have an API?
Yes, Sendoso provides a REST API that allows developers to integrate sending capabilities directly into their own systems. The API lets you manage programs, trigger gifts automatically, and retrieve shipment or campaign data. This solution is designed for businesses that want to connect Sendoso’s features with their internal tools.
